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Photo: Maersk Line

SeaIntel: Container carriers ignoring their customers

Container:

A "temperature reading" of how far container companies have gone with their digital customer service does not bode well for customers and the general service level, concludes SeaIntel after carrying out a new test.


BY OLE ANDERSEN
Published 15.05.17 at 15:55

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Most read Container

MPC Container Ships could reach 50 vessels this year

BCO_quer_Print12.jpg Container:

Newly-established container carrier MPC Container Ships plans to have 35 to 50 feeder vessels within a year. "This would be a good starting point for us," the CEO of the Oslo-based company tells ShippingWatch.

Shippers: Reefer markets will feel the pain from carrier concentration

Container:

Shippers in the Global Shippers' Forum were already sounding the alarm this March about the consequences for importers and exporters of goods such as food. Their concerns surfaced in relation to the merger of Maersk Line and Hamburg Süd and have only grown in the months since.

Cosco will challenge European dominance on key container routes

Container:

Chinese Cosco Shipping has ordered 14 new container vessels for USD 1.8 billion in order to boost its fleet between Asia and Europe, where carriers such as Maersk Line, MSC and CMA CGM currently dominate.

Maersk Line in major CEO reshuffle in Singapore

Container:

Tim Wickmann steps down as CEO of Maersk Line's Asian subsidiary MCC and leaves the Maersk Group after 27 years. He will be replaced by an experienced Maersk exec who takes over as CEO of the Singapore office in August. Also, a new head of Southeast Asia has been appointed.

Maersk Line will lay off 4,000 employees

Container:

Maersk Line is now accelerating a long line of cost reduction initiatives. The carrier postpones investments in new ships, informs Maersk in a statement on Wednesday.

MSC gains full control of vital Brazilian reefer port

Container:

MSC is taking over full ownership of one of Brazil's most important export ports in Portonave for almost USD 400 million. The container carrier thus solidifies the concentration of carriers in Latin America's largest economy.

Current front page

MPC Container Ships could reach 50 vessels this year

BCO_quer_Print12.jpg Container:

Newly-established container carrier MPC Container Ships plans to have 35 to 50 feeder vessels within a year. "This would be a good starting point for us," the CEO of the Oslo-based company tells ShippingWatch.

Norway's new major carrier dubbed a "risky venture"

Offshore:

Two of Norway's biggest figures in shipping, Kjell Inge Røkke and John Fredriksen, are behind Norway's new offshore carrier Solstad Farstad which will become the country's largest carrier. "It's a tough market out there," CEO Lars Peder Solstad tells ShippingWatch.

Dry bulk terminals fail test of high-risk cargoes

Bulk:

The current methods for testing whether a dangerous cargo is at risk of liquefaction during sailing are inadequate and should be changed, says the Association of Bulk Terminal Operators, citing various samples of cargoes which have become liquefied despite passing tests.

OPEC has few escape routes from another bear market in oil

Offshore:

OPEC has few remaining tools left to boost prices, after investors seem unmoved by the decision to prolong supply cuts.

Spanish shipbreaker: EU list has increased interest in us

Offshore:

The EU list of yards which are allowed to dismantle European vessels has led to greater interest in Spanish shipbreaker DDR Vessels, says CEO. However, there are still many carriers trying to circumvent the rules.

This week's top stories on ShippingWatch

Carriers:

APM Terminals lays off 160 in Gothenburg in a move to end the protracted port labor conflift. Shipowners look to postpone the ballast water convention by two years. Shippers worry about a shortage of reefer containers. Oil is headed for USD 40. Here are this weeks top picks.

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