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ONE attributes launch difficulties to staff shortages and IT problems

Staff shortages is one of the main reasons that the Japanese container merger ONE has experienced problems in its launch phase, which customers have complained about, the company tells Lloyd's Loading List.

CEO for ONE, Jeremy Nixon | Photo: Ocean Network Express

The container merger Ocean Network Express, ONE, fusing the three Japanese carriers MOL, K-Line and NYK has had a bumpy start since launching operations on April 1 this year.

Customers have complained about elements such as IT chaos, communication issues and a shortage of staff.

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