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Shippers are dissatisfied with high prices, poor information and container shortages

European Shippers Council criticizes container lines for forgetting about basic customer service at a time when prices are at the highest level in a long time.

Photo: Loren Elliott/Reuters/Ritzau Scanpix

Dissatisfaction with container lines is growing among shippers, which have had to put up with both higher prices and a lack of availability aboard ships.

In the midst of the coronavirus crisis, container lines are reporting their best results in a long time, but several of their customers are far from pleased with the service they are receiving.

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