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Shippers are increasingly dissatisfied with container carriers

The European Shippers Council together with maritime and supply chain consultancy firm Drewry have completed a study of shippers' satisfaction with container carriers. It does not bode well for carriers.

Photo: Port of Philadelphia

Shippers were more dissatisfied with the liner shipping companies' performance in 2017 than in 2016. And if the assessment were carried out today, satisfaction would probably be even lower due to the emergency bunker surcharges the container carriers implemented during the spring, concludes a study conducted by the European Shippers' Council (ESC) and the maritime and supply chain consultancy firm Drewry.

They surveyed a total of 400 European shippers in both 2016 and 2017 concerning satisfaction with container carriers.

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