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Bottlenecks lead Kuehne + Nagel to focus on its key customers

Despite a strong second half-year, Kuehne + Nagel's container volumes declined overall in 2020. Sky-high demand and container shortages have led the logistics company to focus on its "key customers" during the pandemic, says CEO Detlef Trefzger.

Photo: Kuehne+Nagel

Major bottlenecks in the container industry, not least on the US West Coast, have led freight forwarder Kuehne + Nagel to focus on its key customers. As a result of this focus, overall container volumes declined at the world's biggest ocean logistics company in 2020, despite a strong second quarter.

"We've been more selective in terms of accepting freight with capacity being tight and the situation with container shortages that you've seen. So we've serviced our key customers and worked to find the most optimal solutions for them and not accepted all volumes," says Detlef Trefzger, CEO of Kuehne + Nagel in a joint press call following Thursday's annual report publication.

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