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Hapag-Lloyd has identified 12 measures where service must be improved

German shipping line Hapag-Lloyd has decided to become "number one in terms of quality". 12 measures have been identified as "critical components" in service, says CEO Rolf Habben-Jansen in an interview with ShippingWatch.

Photo: PR-foto/Hapag-Lloyd

Hapag-Lloyd, the world's fifth-largest shipping line, wants to be an industry leader in terms of quality in the years to come.

To reach this goal, the German liner company has identified 12 measures which are key to improving services for customers, says Hapag-Lloyd CEO Rolf Habben-Jansen in an interview with ShippingWatch.

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