Søren Skou and Maersk hold on to the belief in an imminent and noticeable improvement in service levels in the container market, which has been characterized by chaotic conditions and as a result port congestion and delays, much to inconvenience of customers.
As early as February, Skou considered the provided service level to be too low. An imminent improvement of the situation was necessary, at which time the CEO said he was "fairly certain" Maersk would be able to raise its so-called schedule reliability to 85-90 percent before the end of 2021.
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