A helmet and a pair of so-called Google glasses have opened new opportunities for the Finnish company Wärtsilä, which supplies engines and environmental equipment to the shipping industry. When a problem arises on board, one of Wärtsilä's experts can assist without setting foot on the vessel. They're called "virtual service engineers" and a digital system allows both parties to see what the other is doing and the on-land engineer can demonstrate exactly how a problem should be resolved.
This is just one example of the possibilities opened up by digitalization, which has become a strategic arm of Wärtsilä, who have begun to implement it across the company's operations, its head of digitalization Mikko Tepponen tells ShippingWatch.
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