Major customer: Getting prices from carriers can be a nightmare

DHL, one of the world's largest logistics companies, welcomes the container industry's digital roll-out. However, shipowners have a long way to go, the company assesses. "The usability and quality of those tools are still not up to demand."

Photo: Patrick T. Fallon/Bloomberg

How long will it take for a freight forwarder to get a price if the customer has acute need of a ship to transport goods from China to Germany in no more than 25 days with a stop in India along the way?

Much too long in many cases, as industry standard still consists of a lot of phone calls and e-mails between the freight forwarder and the container line, DHL answers.

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