Maersk: "We're actually dismayed by the level of service we're forced to provide right now"

Only 46 percent of Maersk's vessels arrive on time, which is a service level that Maersk, according to CCO Vincent Clerc, is "dismayed by", even if the industry reliability average is only around one in three ships.

Vincent Clerc, CCO at Maersk. | Photo: PR/Maersk

Although Maersk, and the container industry as a whole, currently earns plenty of money, there is no reason to rejoice, says the company's CCO Vincent Clerc.

Because the service currently being delivered to thousands of customers is so substandard that it shocks even the Danish container line, revealed a presentation late last night CET at the major container conference TPM, which has gone digital this year.

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