SeaIntel: Container carriers ignoring their customers
A "temperature reading" of how far container companies have gone with their digital customer service does not bode well for customers and the general service level, concludes SeaIntel after carrying out a new test.
by OLE ANDERSEN
Container carriers are increasingly vocal about new digital solutions and platforms as an industry solution for customers such as logistic companies and their respective needs. However, this talk is in contrast to the results of a "temperature reading" carried out by analyst firm SeaIntel, which shows that carriers are stalling on many points when it comes to answering customers via online forms.
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