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Shippers displeased with unclear prices and surcharges

Customers' satisfaction with liner companies' services deteriorated marginally in 2018, according to a study conducted by the shippers and Drewry. Two issues in particular occupy the shippers.

 Patrick T. Fallon/Bloomberg
Photo: Patrick T. Fallon/Bloomberg

Prices and bunker surcharges.

These are the two key issues occupying shippers, and they look set to do so for the time being, shows a new study by the European Shippers' Council, ECS, and research and consultancy firm Drewry.

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